we were taken care of!!!AC Express installed a full heat pump unit for us about 6 years ago. They have been consistent and reasonable with the service of this new unit including any needed repairs.
However today was above and beyond. Due to the Winter Apocolypse of 2021 our heat went out 3 days ago. We called on a Sunday when everything was already frozen over and packed in ice. They answered the called and told us they would get us on the schedule for the next day. Both of us knowing that was doubtful due to the weather. Today 2 kind heroes made their way through fresh ICE roads to fix our heat. We can never thank them enough. They were pleasant and helpful and made sure we were taken care of!!! We will remain loyal customers and highly recommend them!!!
- Tiffani W.
AC express is very professional!AC express is very professional! Austin area is experiencing a heavy snow storm right now and a capacitor of my furnace was out. AC Express sent someone in within two hours and the capacitor is changed with in 10 minutes and so I wouldn’t have a broken furnace! Kudos to those hard-working professionals!
- Xiaohui C.
Fixed the problem and didn't even charge for it!Was recommended them by a friend. Called this morning at around noon, they showed up 30 minutes later. Fixed the problem and didn't even charge for it! Said it was a simple fix. The friend that recommended them had the same experience. Highly recommend!
Very professional at all points of contact.Great experience in the heat of July. I noticed our upstairs unit wasn't cooling around 430pm last night. They got a technician out by 630pm the same night. We needed a new outside unit (which was something we were expecting... Ours was pushing 25 years.) They came the next morning before 11am, installed it in two hours, and done. Very professional at all points of contact.
- Lacy K.
What an amazing experience!What an amazing experience! Called in the morning and they were here before noon. Repaired in under 10 minutes. Topped off refrigerant too. Polite, fast (but thorough), and they are local. Felt like a family member rushing out to help me stay cool in the Texas summer
- Steven S.
On-time, courteous, direct, and to the point.Highly recommend AC Express!
On-time, courteous, direct, and to the point. The tech assessed the problem, addressed the problem, and left with tips on how better to treat the problem moving forward. To top everything off, we weren't charged for the service call. Who does that anymore? It's refreshing to see that from anyone these days, especially when having to deal with an older home/ac unit in Cedar Park.
I will definitely be using this company moving forward and for future new AC install in the fall. Thanks again AC Express!
- Charlie G.
Awesome serviceAwesome service. My house wouldn’t cool below 80 degrees. I was called 20 minutes before arrival by a technician. I was out running an errand and they patiently waited for me to get back home. They wore a mask and respected social distancing. The technician diagnosed the problem within 1 minute of listening to my issues with my AC, quickly repaired it, and I’m back to blowing cold air. Great service I would definitely recommend AC Express and will call them back next time I have AC issues.
- David E.
They are so professionalThey are so professional and know exactly what they are talking about. We will be calling them for all future service needs. In contrast, we had someone else come out first and spent 4 hours looking at the problem with no solutions and then left without our knowledge. When I called AC express, I had little faith that they could solve the problem but I knew I needed to try because I have three young kids at home in the heat. They fixed it in less than 30 mins. It was a simple fix. I am impressed and have let all of my neighborhood friends know that this is who I recommend. Look no further and call them first!
- Kim T.
These guys are pros and nice people!These guys are pros and nice people! My AC stopped working and I started calling around "frantically". I found AC Express based on good Google reviews -- really they were the only AC repair with good reviews that I could make a relatively quick appointment with. I had to change the appointment time twice due to my situation, and every time AC Express accommodated my requests for rescheduling.
When Chad came for the service call on time, he quickly determined the cause of my problem -- it turned out to be a bad capacitor on my outdoor compressor. He put a new capacitor on and fixed the problem in no time. Very impressive! He also did a visual inspection of my indoor AC components for me. Now, to my pleasant surprise, he didn't charge me for the service call or the capacitor, since it was a quick and easy fix for him. He quickly moved on to his next appointment... What a professional and nice guy!
- Weber Y.
Very impressed with the service.Very impressed with the service. They came out within 2 hours of my call, found the problem, and fixed it in 10 minutes. The other company that I called first wanted $178 dollars just to come take a look (plus charging for any work)
- David H.
We’ll definitely call them again.Our AC unit went out overnight. We called AC Express and they sent two repair techs over the same day. Turns out it was an easy fix so they didn’t charge us! Very quick and professional. I highly recommend this company. We’ll definitely call them again.
- Jessica A.
always a pleasure to work withalways a pleasure to work with. They are extremely quick to respond and the customer service over the phone is friendly and understanding. They were at my house within an hour of my phone call on a weekday morning to fix my heater and were able to efficiently diagnose and fix the problem in less than 15 minutes. I will be recommending them to all my friends, family and clients who are needing a/c repairs!
- Meredith W.
very efficient with repairsI contacted AC Express and they were able to have someone diagnosing the issue within a couple of hours. They were very efficient with repairs, affordable, easy to contact and fast to respond. Very happy and would use them again in the future.
- Nick R.
He went above and beyondToday, on a very hot holiday weekend, our air conditioning unit decided to go out. We needed someone to desperately come out and we called Brad from AC express. We have never done business with them before. He was out here within an hour and a half of us making the call. He actually came hours before we were promised he would be here. He was extremely friendly and very knowledgeable of our AC unit. It took him very little time to do what he needed to do and he explained everything along the way as he did it. He went above and beyond what was required of him. Brad, you are amazing and great at your profession and we appreciate everything you did for us!! Brad I can promise you and AC express that we will be calling you all in the future for our AC needs. Thank you
- Donna F.
reasonably priced and great serviceWe just had AC express come out today. The secondary AC drain was dripping quite a bit, all down the side of our house. AC express came out and blew out both drains and fixed the issue... FOR FREE! We did buy a new AC unit from them in April, they were reasonably priced then and had great service but it's pretty rare for a company to make a house call to fix something for no charge.
Thank you for your prompt response!My AC kept shutting off due to condensation, and the automatic shutdown thingy. Unable to get all of the water out of the line, I googled ac repair and this company was on the top with great reviews. I called and the lady who answered was very nice. My husband was out watching football, but he did tell me what was wrong. However, by the time I called ... I forgot. She was very helpful and understanding. Anyway, she scheduled the appointment, the repairman came, fixed it within 15 minutes. He was also very nice and professional. I also should mention he came today. Yes, on a Sunday, and Labor Day weekend. Thank you for your prompt response and great customer service!
- Kim C.
AC Express is our Savior.AC Express is our Savior. 95 degrees outside, the day of our Son's Birthday Party and our air conditioning decided to take a summer vacation of its own. AC Express showed up within an hour, fixed everything in 15 minutes for less money than any other quote we received. They could have very easily taken advantage of us to the tune of thousands of dollars...We are now their customer for life.
- Shane C.
quick and courteousOur AC went out unexpectedly and I spoke to Chad who responded within hours. They were quick and courteous and got us back in track knowing we had company in town. Will definitely reach back out when we run into AC troubles again in the future. Thanks, Chad!
- Phuong T.
Two thumbs up and five stars!My first attempt at finding AC repair service in my area and I will definitely choose AC Express again! They put up with me standing over their shoulder asking all my annoying questions....(sorry Michael). I appreciate the patience. They were quick, efficient and knowledgeable. Two thumbs up and five stars!
- Shawna S.
Very very impressed
Very very impressed by the professionalism and their dedication to service. I called them early in the morning, phone was answered immediately and then took the time to listen to my Heating problem. I had purchased the system from them 11 years ago and I indicated that I would like to fix it myself and the gentleman on the phone took the 5 minutes to walk me through the process and told me what to do which was extremely helpful. But I'm not as good as I like to think I am so I called him back and they sent out a service team to look at my system that I messed up. After 5 minutes they had my heat up and running. I asked them how much I owed them and they said it was a free service call since I've been a long time customer.
Let me tell you, I will continue to be a customer of theirs for as long as they are in business and as long as I'm still living in my house. I told them I wanted to pay the service call but the young man it wasn't necessary since they really didn't do anything special. Now that is what I call OLD SCHOOL customer service. Thank you guys for the phone call and visit. You have a lifelong customer here.
- Jimmy K.